{"id":1381,"date":"2022-10-18T09:14:38","date_gmt":"2022-10-18T09:14:38","guid":{"rendered":"https:\/\/bitssecureit.com\/blogs\/?p=1381"},"modified":"2022-10-18T09:14:52","modified_gmt":"2022-10-18T09:14:52","slug":"want-to-speed-up-agent-replies-check-out-3cxs-quick-response-templates","status":"publish","type":"post","link":"https:\/\/bitssecureit.com\/blogs\/want-to-speed-up-agent-replies-check-out-3cxs-quick-response-templates\/","title":{"rendered":"Want to Speed Up Agent Replies? Check out 3CXs Quick Response Templates"},"content":{"rendered":"\t\t
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As we know, contact centers use different mediums such as live chat, SMS, and WhatsApp to communicate with their customers, making messaging a key element for client interactions. Irrespective of the type of organization or business you work for, there are generally a handful of common questions that you need to ask every one of your clients. It is a very common phenomenon that we find ourselves typing the same thing over and over again.<\/p>

Messages sent out to customers generally require similar questions to be asked. For instance, agents could ask for a customer’s name, a\/c number, phone number, or other contact details in order to look up customer records in the system. It would get really hectic for agents to type out the same type of questions to every customer they deal with throughout the day.<\/p>

We all know that one of the most important aspects of good customer service is speed. Customers today expect prompt responses to their inquiries, and anything less can negatively affect your business. 3CX encourages its users to use quick response templates. Quick response templates can be a huge time-saver for agents, as they provide pre-written responses to common customer inquiries. This means that agents can simply copy and paste the relevant template into their reply, rather than having to type out a response from scratch each time.<\/p>

3CX Version18 Update 5 includes a new message template facility – Quick Response Templates – to allow quick responses to customer messages. These templates can be used during any chat conversation including SMS, WhatsApp, Live Chat, or even internal conversations with single or groups of agents.<\/p>

Sounds interesting? Let’s dig into the details of this new 3CX feature.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Creation Of Quick Response Templates <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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As the name implies, the 3CX Quick Response Template makes it easy to create and manage quick responses. The creation of quick response templates is super easy for any user with \u2018Manager\u2019 permissions. This is applicable for both \u2013 StartUP & Dedicated instances –<\/p>

StartUP:<\/strong><\/p>