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Introduction

Are you ready for enhanced reporting capabilities? Dive into the latest update from 3CX and unlock the power of Scheduled Reports in V20 Update 1 BETA 2. Discover how this feature empowers users to take control of their reporting needs with ease.

Scheduled Reports Are Back and Better Than Ever

In this latest release, 3CX brings back the highly anticipated Scheduled Reports feature, now with a revamped interface and improved functionality. Unlike its predecessor, V18, where only admins had the privilege to schedule reports, now managers, owners, and system owners can also enjoy this capability.

Enhanced User Experience

With the new per-user reports scheduler, each user gains access to their personalized “My Reports” section, where they can effortlessly create and manage scheduled reports. Whether it’s daily, weekly, or monthly, users can tailor their reporting frequency to suit their specific requirements. Plus, with the option to schedule reports on-the-fly, flexibility is at your fingertips.

Expanded Reporting Options

The possibilities are endless with Scheduled Reports in V20 Update 1 BETA 2. From queue statistics to call logs, extension statistics to chat logs, users can generate insights across various aspects of their communication ecosystem. Say goodbye to manual report generation and hello to automated insights delivered straight to your inbox.

What Was Included in BETA 1

Before we delve deeper into the latest enhancements, let’s recap what was included in the previous BETA release, all of which are seamlessly integrated into BETA 2:

• Improved failover with 50% faster backup & restore.
• The return of V18 features, including Active Calls View and configuration options for multiple Fax numbers.
• Enhanced security with SRTP option per extension and TLS for Generic SIP Trunks.
• Enhanced integrations with Pipedrive CRM and more.

Fixes and Improvements

In addition to introducing new features, the 3CX team has diligently addressed various issues and made significant improvements, ensuring a smoother user experience:

• Resolved issues with call initiation in case SRTP is Enforced.
• Fixed crashes in Admin Console related to parsing of user agent strings.
• Addressed issues with Generic IP Phones when requested from different roles.
• Improved handling of “Ring My Mobile” feature when Authentication is changed.
• Enhanced call manager functionality for better handling of call termination and missed call notifications.

How to Access the Latest Update

Ready to elevate your communication experience? Simply navigate to the admin console and click on the latest update: “New V20.0 Update 1, Beta 2.” Stay ahead of the curve with 3CX’s latest innovations.

Why the Scheduled Reports Feature Matters

For busy IT teams and business owners, the return of 3CX scheduled reports removes a major manual burden. Instead of logging in to pull call statistics on demand, the system now delivers the data automatically on a chosen cadence. This keeps decision-makers informed about call volumes, agent activity, queue performance, and overall system health without any repetitive effort.

The move to a per-user scheduler is significant. Previously, only administrators could configure reports, which created a bottleneck. Now managers, owners, and system owners can each build the exact views they need, so every stakeholder receives the metrics that matter to their role directly in their inbox.

Key Benefits for Your Business

• Automation: Reports are generated and delivered on a daily, weekly, or monthly schedule with no manual intervention.
• Personalisation: Each user manages their own “My Reports” area, tailoring content and frequency to their responsibilities.
• Better visibility: Consistent, timely data helps teams spot trends, manage staffing, and improve customer service.
• Time savings: Eliminating manual report generation frees staff to focus on higher-value work.

Getting the Most From 3CX Reporting

To make the most of the 3CX scheduled reports capability, define which metrics align with your goals before you build a schedule. Contact centres often prioritise queue and agent performance, while smaller offices may focus on overall call volume and missed-call trends. Reviewing reports regularly and adjusting the cadence as your needs evolve ensures the feature continues to deliver value.

If you are planning to adopt this feature, it pairs well with the broader improvements arriving across the platform. You can read more about the wider release in our overview of the latest 3CX V20 update and its new capabilities. For official technical documentation and release details, refer to the official 3CX blog and release notes.

Frequently Asked Questions

What are 3CX scheduled reports?

3CX scheduled reports are automated reports that the phone system generates and emails on a recurring basis, giving users regular insight into call activity, agent performance, and system usage without manual effort.

Who can create scheduled reports in 3CX V20?

In the V20 update, scheduled reports are no longer limited to administrators. Managers, owners, and system owners can also create and manage their own reports through a per-user scheduler.

How often can 3CX scheduled reports be sent?

Users can configure scheduled reports to run daily, weekly, or monthly, choosing the cadence that best matches their reporting and business needs.