3CX integration with Microsoft Teams lets you connect your 3CX phone system to Teams, so users can make and receive external calls directly from the Teams app while keeping 3CX’s full PBX features. As a 3CX partner in UAE, Bits Secure sets up 3CX integration with Microsoft Teams for Dubai businesses.
Quick Facts
| Feature | 3CX integration with Microsoft Teams |
| Version | 3CX V18 and later |
| Benefit | Make external calls from within Teams |
| Includes | New Web Client interface, BLF support |
| Best For | Teams users needing full PBX calling |
| Provider | Bits Secure IT Infrastructure LLC, Dubai |
What Is 3CX Integration With Microsoft Teams?
3CX integration with Microsoft Teams connects your 3CX PBX to the Teams platform, allowing staff who already work in Teams to place and receive external phone calls without leaving the app. You keep the advanced call handling of 3CX while giving users the familiar Teams interface.
A New Web Client Interface With BLF Support
3CX V18 introduced an upgraded web client and Windows app with clearer, labelled menu options. The consolidated “More” menu groups Contacts, Voicemail, Recordings and Settings, and the 3CX dialer now includes a BLF (Busy Lamp Field) menu so you can see colleague availability at a glance.
Benefits of Connecting 3CX and Teams
Bringing 3CX and Microsoft Teams together means one app for chat, meetings and external calls. This reduces app switching, lowers call costs through the 3CX PBX and lets businesses keep their existing numbers and call flows while embracing Teams as the main collaboration hub.
How the Integration Works
The integration routes Teams calls through the 3CX system using direct routing, so external calls use your 3CX trunks and dial plan. Users continue to use Teams as normal, while administrators manage numbers, routing and recording centrally in 3CX.
Setting Up 3CX and Microsoft Teams
Configuring 3CX integration with Microsoft Teams involves direct routing setup, licensing and testing. Bits Secure handles the full configuration and ensures call quality, so your team gets reliable calling inside Teams from day one.
About Bits Secure IT Infrastructure LLC
Bits Secure IT Infrastructure LLC is a Dubai-based IT solutions provider delivering unified communications, networking, cyber security and IT infrastructure services across the UAE. As a 3CX partner, we deploy and integrate 3CX with Microsoft Teams.
Get Started With 3CX and Teams
Want 3CX integration with Microsoft Teams for your business? Contact us at [email protected] or call +971 4 328 2444. You can also read the official 3CX documentation.
Frequently Asked Questions
What is 3CX integration with Microsoft Teams?
It connects your 3CX phone system to Microsoft Teams, so users can make and receive external calls from within Teams while keeping the full PBX features of 3CX.
Which 3CX version supports Microsoft Teams integration?
3CX V18 and later support Microsoft Teams integration, along with an upgraded web client and Windows app with BLF support.
How does 3CX route Teams calls?
The integration uses direct routing to send external Teams calls through your 3CX trunks and dial plan, so calls use your existing numbers and routing.
What are the benefits of connecting 3CX and Teams?
You get one app for chat, meetings and external calls, lower call costs through the 3CX PBX, and the ability to keep your existing numbers and call flows.
Can Bits Secure set up 3CX integration with Microsoft Teams?
Yes. Bits Secure is a 3CX partner in UAE and handles direct routing, licensing, configuration and testing for 3CX and Microsoft Teams across Dubai and the UAE.
