A small or medium-sized business (SMB) may not have a dedicated right-hand technician due to a variety of factors, such as budgetary constraints, insufficient qualifications, or having an insufficient hiring budget to hire one permanently. The following are a few reasons why you should consider computer maintenance services for your business.
- Obtaining AMC services for computers and networks can help in getting the best services in the market at affordable rates, as the AMC provider has skilled technicians who work round the clock, and also with time, they learn about your business inside out.
- Comprehending comprehensive and non-comprehensive service AMC contracts: Technically, the two are different. Not only does the comprehensive contract include services, but it also covers the cost of replacing any broken parts. As opposed to the comprehensive AMC contract, the non-comprehensive one only covers services.
- A comprehensive contract is crucial if your company has electronic equipment that needs to be replaced quite often and has seen better days. The financial benefit is that you don’t have to pay for individual repairs with the computer AMC services since the annual warranty covers all repairs. It is also possible to obtain an AMC contract that will allow you to save more money over time.
- Because the technicians at AMC companies provide both online and on-site support 24 hours a day, you can count on a quick turnaround time for issues to be resolved.
- AMC contracts increase productivity by resolving issues quickly and preventing equipment downtime with periodic checks. The lower the malfunction rate, the higher the productivity.
Benefits of AMC Services for Networks & Computers:
In addition to hardware support, AMC services also include the setup and maintenance of software components as well, including virus detection and removal, anti-virus installation, and peripheral cleaning. By using it, you can perform:
- Preventative maintenance at the right time.
- Repairs and replacement of spare parts.
- Online and in-person support.
- Prompt response time.
- Authenticity of service.
IT AMC support may not answer every business need in the long run, but surely it will enable businesses to achieve better productivity in the short term. IT support services go beyond simply understanding your IT infrastructure to help you accomplish organizational objectives. Business productivity is improved while costs are reduced, resulting in a more efficient business. Providing IT AMC support services in Dubai to organizations searching for a safe pair of hands to handle their computer equipment and network infrastructure is what BITS Secure IT can do for you.
Business Process Improvement (BPI):
As a methodology, Business Process Improvement (BPI) identifies the operational inefficiency or the optimal level of employee skills to maximize productivity and revenue growth.
Is a BPI needed for your IT infrastructure?
Ideally, you should analyze the underlying infrastructure before you perform in-depth analyses of the operations being performed or strive to improve employee skills for increased productivity. Asking the below questions can help you in performing the root cause analysis if the IT infrastructure is slightly outdated or underperforming.
The number of IT staff members that provide IT support is how much? For example, if your in-house IT team size is 10, and 60% of them provide support, then that indicates trouble is brewing. A 20-30% contribution from the IT team is ideal.
Why are more team members involved in providing IT support? The next question is why is it that 60% of the IT department is engaged in providing support for so many tickets? It is time to understand whether any inefficient processes are using excessive employee time or whether the IT infrastructure needs some work.
Are you acting reactively? As opposed to understanding the WHY of the situation, are you settling for the existing process, which is a worse one, rather than understanding the WHY?
What is the frequency of each employee raising a ticket? Keep track of how many times your employees raise tickets for IT problems. Simple math can tell you that the business is losing so much time as a result of raising tickets so often, and it takes at least an hour to resolve.
Annual Maintenance Contracts: Why You Need Them?
Generally, any device that the business uses for running its operations is covered by an annual maintenance contract (AMC). As long as the equipment can be maintained, computer AMC services manage and look after it. As we move into the digital age, our dependence on smart devices is so great that if it stops for even a fraction of a second, we start to panic. It cannot be tolerated for a device to be down even for a few seconds.
A maintenance contract ensures that your desktops, laptops, and other devices work properly 24×7. All software and hardware issues get fixed smoothly and easily thanks to complete maintenance. There is a very minimal subscription price for AMC services.
If your business has a good AMC in place, all their IT maintenance needs will be handled well for the entire year to come. It is an agreement between a business entity and a service provider, under which the latter will provide device and software maintenance to the former, as per the terms of the contract.
- Savings for your business
The first thing to do is to get started! You can save a lot of money and time with an AMC service provided by Computer AMC. It must be a mystery to you. Is that right? It is easier to manage your budget when you know how much your annual maintenance contract fee will be.
- Well maintained Hardware
Keeping your business running requires well-maintained hardware, and AMC services ensure that your devices are fully functional. When your hardware is in good health, it will perform reliably and consistently.
- Services available to you
How does it feel to have an expert technician available to you? With a partner that is both professional and experienced, you will get timely maintenance and repair services when you need them the most and at an affordable fixed price.
- Support available 24×7
Suppose you are on the verge of finalizing a long-awaited project when you are concerned about hardware or software failures. No worries – Computer AMC has your back and prevents anything adverse from happening.
- Stay up to date
With so many software applications in your system, it’s vital to integrate upgrades and updates on time to stay competitive. Having your software up to date regularly means your business activities will not be affected. Keeping a business running is made easy with annual maintenance contracts. You can focus on growing your business while the professionals handle all your hardware and software needs. Maintaining timely integrations and availability of the latest software keeps a business running during any situation. With an AMC, you get high-quality maintenance services quickly whenever you need them. When you know that there is someone to turn to in case of a technical crisis, you have peace of mind.
BITS Secure IT’s IT AMC Support in Dubai could be the aptest solution for your company. At BITS Secure IT services, we offer IT management, support, and consulting services in Dubai that include:
- Performance optimization.
- Keep breakdowns and downtime to a minimum.
- Assisting with preventive measures by regularly checking hardware, networks, and servers.
- Problem-solving.
- Assist in resolving the issue as quickly as possible since downtime is costly.
- Installing recommended software.
- Workstations and servers are continuously monitored.
