SMS: Why You Should Try It?
Reaching customers in new ways is a key focus for businesses. Modern technologies & social media platforms have transformed the way businesses engage customers. Implementing SMS messaging in your business can provide several benefits, including increased customer engagement, improved customer retention, increased sales, and improved customer services. Overall, implementing SMS messaging in your business can help you reach more customers, connect with them on a deeper level, and increase your sales. If you are looking to reach your customers in new and innovative ways, consider implementing SMS messaging in your business today! Let us consider the top 4 reasons.
1. Widen Communication Channels For Customers As Per Their Preferences.
To stay competitive, businesses need to be where their customers are and that means giving them the communication channels they prefer. SMS is one of the most preferred communication channels with a 98% open rate and the average person checking their phone 150 times a day. SMS is a fantastic way to reach out to your customer base because it is so widely used. It is also very personal because people tend to keep their phones close by and they are likely to see your message as soon as you send it. This immediacy is one of the key benefits of using SMS for your business. Another benefit of SMS is that it can be very targeted. You can segment your customer base and send them messages that are relevant to them. This ensures that your message is more likely to be read and acted upon. SMS is also a wonderful way to build relationships with your customers. You can use it to send them updates, offers, and reminders that will keep them engaged with your brand. If you use SMS effectively, you will see an increase in loyalty and customer retention.
2. Minimal Training Required For Agents
Using SMS for your business has several benefits, but one of the most important is that it requires minimal training for agents. The SMS messaging system is designed to be user-friendly and easy to use, so agents can get started using it with little to no training. This is beneficial for businesses because it means they can start using SMS quickly and without having to invest a lot of time in training their staff. It also means that agents who are already familiar with other messaging systems will be able to pick up SMS quickly and easily. The minimal training required to use SMS is just one of the many benefits of using this messaging system for your business.
3. Proven To Have Higher Open Rates
SMS has an exceedingly high open rate when compared to other marketing channels. Over 98% of text messages are opened and read within the first few minutes of being received. This makes SMS an extremely effective way to reach your target audience with time-sensitive information.
4. Immediate & Efficient Customer Engagements
With SMS, businesses can engage with their customers almost immediately after they express interest. This allows for a much more natural conversation, as opposed to the back-and-forth of email or waiting on a phone call. SMS also allows for spontaneous customer engagement. If you have a time-sensitive offer or something that you think your customer would be interested in, you can reach out to them right away. This can be a great way to build rapport and keep your customers engaged with your brand.
Set Up SMS With 3CX Today
Setting up SMS in 3CX is easy and only takes a few minutes. Check out our guide on setting up SMS/MMS in 3CX using one of our supported providers and start reaping the benefits of SMS in your business today. SMS is a great way to communicate with customers, employees, and partners. It is fast, dependable, and most importantly, it is convenient. With SMS, you can send text messages to any phone number, anywhere in the world. And because all major carriers support SMS, you can be sure that your message will be delivered. Plus, with 3CX, you can take advantage of advanced features like group messaging, MMS support, and more. So why wait? Set up SMS in 3CX today and start enjoying the benefits of SMS in your business.
Bits Secure IT – Your Trusted 3CX Partner in UAE
When it comes to business, SMS is one of the most popular and effective communication tools available. It is fast, convenient, and inexpensive compared to other marketing channels. Not to mention, everyone has a cellphone these days, so there is a good chance your customers are already using SMS to communicate with friends and family.
Bits Secure IT Infrastructure LLC is a leading 3CX platinum partner in Dubai, UAE, and Oman regions. Our team of certified 3CX engineers can help you set up SMS with 3CX today so you can start enjoying all the benefits it has to offer. We also provide solutions like 3CX PBX, 3CX SBC, 3CX Gateways, softphones, desk phones, video conferencing, and overall unified communications solutions for businesses of all sizes. Contact us now to learn more.
