Small and medium-sized businesses (SMBs), initially, would be reluctant to adopt any sort of communication tools due to company size, limited resources, time constraints, and the fact that they aren’t equipped to justify the costs. However, with the changing times, the same sigma cannot be applied in today’s fast-growing environments.
Technology is evolving each day making it easy for Start-Ups and SMBs to be able to attain all-in-one business communication systems and spotless brand images for themselves. Right from the cloud to software innovations to remote working tools, small businesses can have it all! They can simply opt for top-notch business communication products and solutions which are super budget-friendly. So just like that, SMB owners and managers can make their communication more efficient resulting in skyrocketing customer service and overall brand image. Luckily, 3CX is one such business tool that is a boon for SMBs today. Dig into this blog to know more.
5-Star Customer Service & Good Brand Image:
Today’s business era is not just about supplying and forgetting but very much about retaining customers and ensuring they are satisfied, which can be attained by providing the best customer service. According to a study by Aspect Software, 76% of clients relate the organization’s brand image to their customer experience. Therefore, it wouldn’t be wrong to say that the ratio of a company’s good brand image is directly proportional to the happiness level of its customers. Poor customer service can not only leave your customer dissatisfied and flee to your competitors but also lead to the loss of the company’s image.
3CX business communication system offers everything you need to ensure 5-star customer service like – good communication, faster speed of resolution, multiple channels, and tools, and motivating employees to do their very best.
Offer A Multichannel Contact Center
Gone are the days when the telephone was used as the only medium of communication. With the advances in the telecom sector, communication is possible through various other platforms today. Many companies, to keep up with the competition, are opting for multichannel platforms of business communication. Well, some may argue that having more than one channel of communication for a rather small business is a cause for concern, because of the costs and manpower involved, to keep systems active and efficient but every problem comes with a solution. In this case, the solution is of course 3CX.Â
The 3CX Web Client gives you access to all the channels you may need. Be it calls, video conferencing, live chat, Facebook, SMS, and WhatsApp messages, 3CX has it all for you! With 3CX in place, you can quickly and efficiently communications from a single, intuitive platform with your customers. With the 3CX Live Chat feature, you can provide the best customer service to each client as they skim through your website. They will also be able to chat with you in real-time and switch to a live call in a single click. Yes, it is possible and it can all be done without the need for additional apps or sharing any sort of contact information!
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Size No Longer Matters With 3CX
3CX’s PBX phone system is nothing but the future of all-in-one business communication. Small or big, 3CX’s brand new product – 3CX StartUP, is built to take the small business phone system up to the next level. Want to know why? Because –
- It is quick and easy to install. Many SMBs don’t have enough tech experience to install a complicated communications system, and in this case, nor do they need to. With 3CX StartUP, you’re up and running in just a few simple steps.
- It is affordable and you don’t need to spend a fortune! 3Cx’s 2 StartUP editions are a fit for all budgets so choose what best suits you.
- If you have only up to 10 users, 3CX is free – forever – including hosting.
- If you have up to 20 users, 3CX StartUP PRO – between 175$ & 275$ per annum.
- It is a single omnichannel platform which means you can manage and monitor different communication channels from one place.
- It offers mobile applications. So, if you’re a ‘one-man show’ or have agents working remotely, you can communicate with your customers from anywhere and anytime using the 3CX Apps for iOS as well as Android.
Save Your Time, Resources & Money With 3CX!
3CX is an affordable, all-in-one communication solution that can save small businesses time, resources, and money. It includes features like VoIP, conferencing, instant messaging, and more. 3CX is easy to set up and use, so businesses can get started quickly and easily. It also offers a wide range of features that can be customized to meet the specific needs of each business.
So, stop wasting your time, resources, and money on multiple tools and start using a complete small business communication solution – 3CX StartUP.
Get 3CX From The Best – Partner With Bits Secure IT
3CX is the perfect communication solution for small businesses because it is feature-rich, easy to use, and affordable. But, perhaps most importantly, 3CX is available from the best partner – Bits Secure IT.
Bits Secure IT has been providing IT solutions and support services to businesses of all sizes in Dubai and other UAE regions. We are a platinum partner of 3CX and we offer a wide range of support services to ensure that you get the most out of your investment. If you are looking for a reliable, feature-rich, and affordable communication solution for your small business, look no further than 3CX.
Contact us now to know more about our products and services.
