We’ve seen more firms adapt to the current business trends to assist them to fulfill the demands of their clients as the globe continues to advance and adapt new ways to deliver answers to existing challenges. We’ve also observed an increase in the number of information technology businesses and software programmers attempting to solve most of the current issues.
One of the most significant challenges that most businesses, including huge enterprises encounter, is effective communication. It’s no surprise that most people like these business phone systems. They not only improve consumer or client communication, but they also improve internal communication among your company’s departments and increase efficiency.
There is a lot of rival VoIP software out there, but in this blog, we’ll offer you a thorough 3CX review and tell you all you need to know about the VoIP phone system, including its essential features, pricing, user reviews, benefits, and drawbacks.
Let’s get right to work on today’s tasks!
So What Exactly Is 3CX?
For enterprises and organizations, the 3CX phone system is a full communications platform that provides a simple and adaptable solution for calls, videos, and live chats. 3CX takes pride in being a user-friendly platform that assists business owners in improving customer experience and increasing efficiency while conducting daily operations.
3CX, which was founded in 2005 and now has offices in Europe, the United States, Mexico, Dubai, and Australia, has evolved from a PBX phone system to a full communications solution, putting it among the top 3CX phone systems options.
3CX Now Offers a Variety of Services and Integrations, Including –
- On-premise phone system
- Remote working (mobile apps)
- Hosted PBX
- Video conferencing
- Live chats
- Integrated call center
- Microsoft teams integration
Examining 3CX Usability:
Most consumers consider device compatibility, user interface, and ease of installation and setup when choosing the finest VoIP phone system. This is because an app can have fantastic features and integrations, but if you can’t browse or utilize them, it will be useless to you.
To join up for a 3CX account, go to their website or download their mobile app. You may use the 3CX phone system mobile app on Android, Windows, or iOS devices, or you can just use the web interface. You may install the mobile applications on your devices by downloading them from Google Play, Microsoft Store, or Apple App Store.
3CX offers a straightforward user interface that is easy to browse. The dashboard, also known as a web-based control panel, provides a clear overview of all the software’s functions.
You may provide your customers authority over their system configuration or data by using the 3CX open platform. It does not bind them or you to a certain cloud provider, SIP trunk provider, or hardware; you may select your phone numbers and whether you want to host it on-premise or in the cloud.
Video conferencing, remote collaboration, live chat, phone calls, call recording, call forwarding, call routing, business text messaging, remote collaboration, digital assistant/digital receptionist, and more are all included in the 3CX phone system.
Let’s take a look at some of its most important characteristics:
Conferencing via Video –
We recognize the value of being able to jump on a short chat with your fellow team members, no matter where they are, as more enterprises and businesses embrace working remotely.
This functionality can also be used to do the following tasks:
- Control remote screens
- Share documents
- Present on a whiteboard
- Chat
- Create polls
- Manage calls and team settings
- Cater for about 250 call participants
Hosted PBX –
The capabilities of the 3CX core PBX provide you with the control you need to operate your company. You may pick up or bring your SIP trunk, and you can rapidly save, back up, and restore your contacts.
Review of 3CX: Integrations
We expect a good phone system to have useful connectors that allow you to add more features and tools to make your user experience better.
3CX features a few third-party connectors and CRM solutions to help you better communicate with your team and customers. Some instances are as follows:
- Microsoft Teams
- Microsoft 365
- Zendesk
- HubSpot
- Freshdesk
- Zoho CRM
- Salesforce
- Microsoft Dynamics
- Bitrix24
- Facebook Messenger
User Feedback and Ratings On 3CX:
Without informing you what other users have to say about 3CX, our evaluation would be incomplete. We can all agree that knowing what other users have to say about a VoIP system or any program before deciding to use it is critical.
Ratings:
On Capterra and GetApp, the 3CX phone system received a 4.5 out of 5-star rating, a 4.4 out of 5-star rating on G2.com, and a 4.47 out of 5-star rating on Software Advice.
The 3CX mobile applications have a 3.2-star rating on Google Play Store and a 2.8-star rating on Apple App Store, respectively; however, the 3CX Video Conference app has 4.3 and 4.8-star ratings on both Google Play Store and Apple App Store, respectively.
Customer Reviews:
While some customers praised 3CX for its ease of use and installation, useful integrations, remote work suitable capabilities, and the option to use the free trial edition silently for a year, others complained about poor call quality, unreliable technical assistance, and implementation complexity.
3CX Review: Advantages and Disadvantages:
Pros –
- User-friendliness
- A free trial period of one year
- Third-party connections that are beneficial
Cons –
- Customer service could be improved.
- Being forced to pay for technical assistance
- Call quality is poor due to a poor internet connection.
- Licensing is costly
In Conclusion, Is The 3CX Phone System a Good Investment?
3CX appears to be a useful platform with features and integrations that can assist you in communicating with clients and team members, based on what we’ve seen so far. Every tool has its drawbacks, as seen by the few comments regarding the pricing, call quality, lack of a notepad, and bad customer service. If user complaints are any indication, we may conclude that there is an opportunity for development and tweaks to enhance the consumer experience.
If you’re having trouble getting beyond these issues and need a more powerful tool, consider BITS Secure IT, which offers a dependable customer care team you can reach through phone, email, or chat. It also includes advanced capabilities and supports a variety of device operating systems. The best thing is that BITS Secure IT allows new users a 14-day free trial that gives them access to all of its features. You may join and take advantage of all the benefits. Hurry, contact us now!
