In the landscape of the growing cloud computing workspace, it is important that all possible avenues of communication are considered. Unified communication as a Service (UCaaS) is a branch of the Software as a Service (SaaS) where you deploy it as a subcategory of software that delivers unique benefits to companies.
We will see how unified communication works and what goes into its implementation on the cloud as a service. Types of unified communication and its vendors are discussed as you go ahead.
Types of Unified Communication:
There are two primary ways in which a unified communication can happen, either as a single tenant or a multi-tenant.
- As a single tenant, you will get to choose a unique remote service built for a single client, where services packages can range from messaging tools, video conferencing tools, and resources for text and voice communication.
- For a multi-tenant system, it is often where multiple clients can access the same system which can be cheap and also provide the required level of service.
Apart from this, you get additional properties as well such as on-demand services, and resource pooling which makes UCaaS a good choice for business.
Architecture Facts:
A single tenancy approach is also called a multi-instance, where customers can have access to data and each customer’s data is considered as an instance. It is more reliable and can also be considered a secure medium for running customer software as an instance. A fail-safe approach where losing one customer’s data does not affect others’ data.
Likewise, a multi-tenant customer shares a single software on a single software platform, allowing you to remotely manage your resources. The instance remains in the UCaaS provider’s data center.
Also, on a multi-tenant architecture, it is possible to run software upgrades and has the least customization options besides being more flexible than a single tenancy deployment.
Hybrid Deployment:
In a situation where either the single or multi-tenant features do not work, it is good to adopt a hybrid approach. This means that you can keep a part of Unified Communication (UC) on your premises while moving other applications to the cloud.
Most enterprise solutions are hybrid in nature as it keeps certain applications on-premises for the purposes of security and other management reasons. The hybrid deployments allow PBX or other on-premises systems to increase their functional life.
Benefits of UCaaS:
The best fit for this service is the small companies that operate on a small scale, simply because it keeps their operating costs low. Due to the lack of resources to handle and maintain these systems, the UCaaS makes it a viable solution for them to use this technology without any fallback in its usage.
Also, it gives you 24/7 connectivity to users and keeps your user experience high across regions. It can extend its support even during disaster times and still keep up business continuity.
We at Bits Secure IT, provide you with best-in-class service in deploying your UCaaS from the start to the end and also offer you continued support to keep up the uptime of the system through a cost-effective subscription. Contact us now!
